THE
THE
CONFIDENT CONSUMER Ever paid good
money for bad service? Handed over hard-earned money for a dodgy
product?
This
book will arm you with tactics to turn the tables. With knowledge of your rights and
a crash course in customer assertiveness, you'll learn to deflect
tricky marketing hype and steer through the jungle of deceptive
practices. Where do you stand legally? Refund, replacement or
repair? Maybe even compensation? What's a life-time warranty
worth? How far can you push when things go wrong? Read this book
before you shop! "Very
comprehensive" - The Age ALLEN &
ALLEN &
UNWIN ISBN 1 86448 743 7 $22.00 TABLE OF
CONTENTS Geoff
Sirmai gained his media persona as the 'consumer's
best friend' while the public face of the Australian
Consumers' Association - the 'Voice' of Choice
magazine. Later a reporter on ABC-TV's The
Investigators program and
consumer affairs producer for the Seven Network, he
is now a consumer advocate and media commentator in
his own right. Geoff has made thousands of TV and
radio appearances and his 'Your Rights' column in the
Sunday Telegraph
appeared for nine years, read weekly by more than a
million Australians each week. In
December 2001 he was honoured with a high
commendation in the inaugural NSW Consumer Protection
Awards for his "long, dedicated and valuable
contribution to the delivery of information and
consumer protection." His
regular consumer advice column now appears in Women's
Day.
A WATCHDOG'S GUIDE
TO SMART BUYING AND YOUR CONSUMER RIGHTS
by GEOFF SIRMAI
Spiced with rip-roaring tales of consumer victories, The
Confident Consumer is the ultimate consumer ‘bible’.
At its core is Geoff’s Consumer A-Z, guiding you
through the maze of more than a hundred goods and services. Plus
you’ll learn how to avoid the rip-offs, rorts, scams,
schemes and frauds that could take you for all you’ve got!
"Easy to read, entertaining" - Sydney
Morning Herald
"Ahead of the pack… a lively
read"- Aust. Consumers' Association
"A compendium of common sense.. an invaluable tool." - The
News
"What a great resource!" - Australian
Personal Computer
"Everything you need to know." -The
Mercury
"One of the best books around on the subject." - Body
& Mind
"Very, very good. Four stars." Manly
Daily
1 Confident
Consumers Rule! or The meek shall inherit a
set of steak knives...
2 They Can't Get Away With That:
Your basic rights
3 But They Promised:
Contractual and other consumer rights
4 Smart Buying: How to get what you want, first
time
5 Beating Advertising Hype or Taking the
huff out of 'puff'
6 The Consumer's A-Z: An
alphabetical guide to products, services and consumer traps
7 You're Not Alone: What to do and where to go
for help